Shipping And Delivery

Thank you for choosing Factory Direct Medical for your compression sock needs. We are committed to ensuring a seamless and delightful shopping experience for you. Please take a moment to familiarize yourself with our detailed shipping and delivery policy tailored specifically to our valued Canadian customers:

  1. Shipping Methods: Your Factory Direct Medical are shipped with care directly from our Canadian facility. We partner with Canada Post, a trusted and efficient shipping service, to guarantee the secure and timely delivery of your order.
  1. Tracking Information: As soon as your order is processed and dispatched, a tracking number will be generated and sent to the email address you provided during checkout. This allows you to easily monitor the status and location of your package, providing you with peace of mind.
  1. Processing Time: Our dedicated team works diligently to ensure swift processing time. Typically, orders are prepared for shipment within 3 to 4 business days from the date of your order, excluding weekends and holidays.
  1. Estimated Delivery Time: Anticipate the arrival of your compression socks within 3 to 7 business days from the date of shipment. Please note that the actual delivery time may vary based on your specific location and any unexpected circumstances.
  1. Shipping Charges: Shipping charges for Canadian orders are transparently calculated during the checkout process, taking into account your location and the chosen shipping method. We want you to be informed about the costs before finalizing your purchase.
  1. Free Delivery Over $100: We believe in rewarding your loyalty. Enjoy free shipping on all Canadian orders when your total exceeds $100. It's our way of expressing gratitude for choosing
  1. Order Updates: Stay informed at every stage of the shipping process. Expect email notifications for order confirmation, shipment confirmation, and any relevant updates about your delivery. Your satisfaction is our priority.
  1. Customer Support: We understand that you may have questions or concerns. Our friendly customer service team is here to assist you. Reach out to us at or call us at 416-739-8393 for personalized support.

Thank you for entrusting Factory Direct Medical with your compression sock needs. We look forward to serving you and providing you with top-quality products and exceptional service.