Terms & Conditions

Welcome to Factory Direct Medical. These terms and conditions govern your use of the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

  1. User Accounts
  • Account Creation: To access certain features and services, you must create a user account. You agree to provide accurate, current, and complete information during the registration process.
  • Account Security: You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized use or security breach.
  • Termination: We reserve the right to suspend or terminate your account at our discretion, without notice.
  1. User Information and Privacy
  • Information Collection: We collect user information for various purposes, including order processing, communication, and improving our services. The use of this information is outlined in our Privacy Policy, available here.
  • Communication: By using the Website, you consent to receive communication from us, including promotional emails, newsletters, and order-related information. You can opt out for this at anytime. 
  1. Product Orders and Shipping
  • Order Acceptance: All orders are subject to acceptance. We reserve the right to cancel or refuse any order.
  • Shipping: Details regarding product delivery, shipping fees, and timelines are outlined in our Shipping Policy, available here.
  • Product Availability: Product availability is subject to change without notice. We do our best to keep product information accurate and up-to-date.
  1. Pricing and Payment
  • Pricing: Prices for products are as listed on the Website and are subject to change without notice.
  • Payment: Payment is processed through secure payment gateways. We do not store credit card information.
  1. Returns and Refunds
  • Return Policy: Our return and refund policy are outlined in detail in our Return Policy, available here.
  • Refund Process: Refunds will be processed in accordance with our Return Policy. It may take up to 72 business hours for the funds to reflect in your account.
  1. Contact Information
  1. Disclaimers and Limitation of Liability
  • Disclaimer of Warranties: Use the Website at your own risk. We disclaim all warranties, whether express or implied.
  • Limitation of Liability: We shall not be liable for any direct, indirect, incidental, special, or consequential damages.
  1. Updates and Modifications

We reserve the right to update or modify these Terms at any time without notice. Your continued use of the Website after such changes constitutes your acceptance.

  1. Governing Law and Jurisdiction

These Terms are governed by the laws of Canada and the province of Ontario, and you submit to the exclusive jurisdiction of the courts located in Ontario for the resolution of any disputes.

  1. Miscellaneous
  • Entire Agreement: These Terms constitute the entire agreement between you and Factory Direct Medical.
  • Severability: If any provision is found to be invalid or unenforceable, the remaining provisions will remain valid and enforceable.

By using this Website, you acknowledge that you have read, understood, and agree to these Terms.