Factory Direct Medical offers a variety of mobility scooters and power mobility products, ranging from compact travel scooters to full‑size models for everyday use. Many are part of the EZee Life family, and we also stock other quality brands. Product pages list key information such as range, top speed, weight capacity, product weight and dimensions, so you can compare models based on your daily routine.

Think about where and how you will use the scooter. For apartment living or frequent car transport, look for lighter models that disassemble or fold and check that the heaviest piece is manageable. For longer outdoor trips, focus on range, comfort and suspension. Always review weight capacity, seat size, turning radius and overall dimensions to ensure the scooter fits your body and your environment.

Because scooters are powered mobility devices, returns are limited. In general, units must be unopened, unused, in original packaging and pre‑authorized to be considered for return, and significant restocking fees and freight costs will apply. Some mobility products may be treated as special‑order and are non‑returnable. Please review the product page and our Refund and Returns Policy carefully and contact us before purchasing if you have questions.

Scooters are covered by the manufacturer’s warranty, which typically includes specified coverage on the frame, electronics and certain other components for a set period. Exact coverage and duration depend on the brand and model. If you encounter an issue, contact us with your order details and we will help you navigate the appropriate warranty process with the manufacturer.

Most scooters arrive partially assembled. Common final steps include attaching the seat, basket and armrests, charging the battery fully and adjusting the tiller. The user manual explains each step clearly. If you want to understand exactly what assembly is required for a specific scooter, our team can walk you through it before you place your order.

If your scooter arrives with visible damage or does not function properly, contact us as soon as possible with your order number, photos and a description of the problem. When the issue is confirmed as shipping damage or a product defect, we will work with you and the manufacturer to arrange a repair, replacement or other suitable solution under the applicable policies and warranty.

Scooters are large and heavy items, so they are shipped using appropriate carriers. Many scooters will qualify for free shipping when your order meets the posted free‑shipping threshold, but surcharges or limited options may apply for remote locations. If additional freight charges are required for your address, we will contact you before your order is shipped.